Troubleshoot employee not receiving direct deposit

Created

If an employee is not getting direct deposits even though it's been set up for them:

 

In PayDeck

  1. In PayDeck, select the Employee tab on the left.
  2. Select the employee.

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  3. Select Payroll Info.
  4. Select Direct Deposit.

    mceclip1.png
  • Make sure all information is filled in. In the image above, there is no Account Type, so this employee will keep receiving a paper check.
  • If there is no Amount entered, they will keep receiving a paper check.

 

Reprocess Payroll

If the DD information is entered after the paygrid is processed, you need to reprocess payroll:

  1. In Payroll (PPX), go back to running payroll and click Back to Edit Payroll.

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  2. Click Save Changes.

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  3. Click Process to process the grid again.

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In PPX

  1. Select the Employee tab.
  2. Select the Employee.

    mceclip0.png

  3. Select the Direct Deposit subtab. Make sure all information is filled in. In the picture above, there is no Amount entered so this employee will keep receiving a paper check.

    mceclip1.png

Reprocess Payroll

If the DD information is entered after the paygrid is processed, you need to reprocess payroll:

  1. In Payroll (PPX), go back to running payroll and click Back to Edit Payroll.

    mceclip2.png

  2. Click Save Changes.

    mceclip4.png

  3. Click Process to process the grid again.

    mceclip5.png
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