Troubleshoot employee not receiving direct deposit

If an employee is not getting direct deposits even though it's been set up for them:


In PayDeck

  1. In PayDeck, select the Employees tab on the left.
  2. Select the employee.
  3. Select Direct Deposit tab

  • Make sure all information is filled in.
  • If there is no Account Type selected employee will keep receiving a paper check.
  • If there is no Amount entered, employee will keep receiving a paper check.
  • If the DD information is entered after the paygrid is processed, you need to reprocess payroll:


Reprocess Payroll

  1. Select Payroll, then Edit Payroll
  2. Select PowerGrid Manager
  3. Complete the Grid
  4. Select Process all PowerGrids

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