The Support Tickets section in PayDeck allows you to create new support requests and track the progress of your existing ones, all in one convenient place.
Instead of searching through your email for updates, you can quickly view the status of your tickets, read responses from our support team, and reply directly from within PayDeck. This makes it easier to stay informed and keep all of your support conversations organized.
Please note: Support tickets are associated with your individual user account, not your company. While you can manage your tickets directly in PayDeck, you will still receive email notifications whenever a Brands Support representative responds to your request.
How to access and use this feature:
- In the top Centre of the page select the "Need Assistance" menu:
- Select the Support Tickets Option to view previous tickets or create new tickets:
- A summary of tickets will reflect at the top of the page divided in categories and tickets can also be filtered according to those categories.
- The list of all the tickets will populate. Please note that tickets are specific to a user and not a company.
- Select "View' to view the content or reply to a ticket:
- Select "New" to create a new ticket:
Add the Subject and content of the ticket> Create Ticket.
Please note: This section will track and manage tickets however email notifications will still be sent when an agent responds to the request.