1-Submitting Payroll & Banking Questions FAQs
Q: How many days before the check date should I submit payroll?
A: At least 2 business days before check date.
Q: When do I need to have funds in my account?
A: By the draft day (1 day before check date). We recommend 2 days before.
Q: Can I change the payroll date after submission?
A: Contact Support immediately.
Q: Can we set up a separate account just for payroll funding?
A: Yes — highly recommended for fraud protection and clarity.
Q: Can I fund payroll from a different bank account?
A: Yes, but changes require Risk Team approval and may delay processing.
Q: Where can I find confirmation that payroll was submitted?
A: Email confirmation + Brands portal.
2-Direct Deposit for Employees FAQs
Q: How does direct deposit work?
A: Payments are electronically deposited into your employees' bank accounts on payday.
Q: When will my employees receive their direct deposits?
A: Typically on payday unless delayed by submission/funding issues.
Q: How do I update an employee’s direct deposit info?
A: Update via Brands portal or submit a request to Payroll team.
Q: Can I offer direct deposit to some employees but not others?
A: Yes. Paper checks can be issued to those who prefer it.
Q: What’s the cutoff time for processing direct deposit?
A: 1 business day before check date, by 2:00 PM.
Q: Can I change the direct deposit date after submitting payroll?
A: Must go through support and may require approval or reprocessing.
3-Direct Deposit Setup for New Clients FAQs
Q: Can we set up direct deposit for our first payroll?
A: First 4 payrolls typically requires to be funded by wire transfer to ensure funds are secure and payroll is not delayed. Once a positive history is established, we will approve direct deposit with an appropriate set limit.
Q: How about existing clients setting it up for the first time?
A: Same process as new clients.
Q: When must wires be sent?
A: By 2:00 PM the business day before payroll date.
Q: What if a client with a good DD history switches to a new entity or adds a company?
A: If the client has a good history, they may be approved for direct deposit at the same limit as the original company. Onboarding team would notify the RM team to set the limit accordingly.
4-Payroll Taxes & Filings FAQs
Q: Are you paying our taxes and filing returns?
A: Yes, if enrolled in our TTF (Total Tax Filing) service.
Q: Do you handle state and IRS notices?
A: Yes, if you're on TTF.
Q: When will W-2s be sent?
A: By January 31st per IRS rules.
Q: Why am I getting a penalty notice?
A: Could be due to late payments, prior activity, or tax authority issues.
Q: Can I get a copy of my filed returns?
A: Yes — request via Brands portal or support team.
Q: How do I sign up for tax filing?
A: Contact your Sales Rep; You’ll need to complete Form 8655 and be set up in our tax system.
Q: Do I pay extra for notice handling?
A: No, it’s included in TTF. Non-TTF clients must handle notices directly.
5-Payroll Holds, Limits, and Wires FAQs
Q: What is my limit for Direct Deposit?
A: Your DD funding limit is set during the initial underwriting process. If your business needs change, we can review and potentially increase it after an updated evaluation.
Q: Why proof of funds?
A: Proof of funds may be required when a payroll is flagged for risk. This usually happens with high-dollar payrolls, shorter funding timelines, or unusual payment patterns.
Q: Why do I need to send a wire instead of drafting my account?
A: Wire transfers are requested when funds cannot be verified in time for ACH. A wire guarantees immediate funding and ensures payroll is covered. This is typically required when: Payroll is unusually large. Timing is critical. Immediate availability of funds is necessary.
Q: Can I process 2 payrolls in a week?
A: Yes, but may require approval based on frequency.
Q: How to avoid holds?
A: Fund on time, keep balances high, maintain regular schedule.
Q: What’s the $55 wire fee?
A: For manual wire processing when ACH isn’t viable.
6-When Payroll Funding Fails (NSF) FAQs
Q: What happens if payroll funding fails?
A: Payroll is paused. Our team will contact you to resolve.
Q: Can you retry the draft?
A: Yes, once funds are confirmed or you can wire it.
Q: Will delayed funding affect filings/W-2s?
A: Yes. All tax actions are paused until resolved.
Q: What is the NSF fee?
A: Covers bank return charges, admin handling, and risk.
Q: Can you waive it?
A: Possibly, for first-time or accidental errors. Contact support.
Q: How long to resume payrolls?
A: Usually within 1 business day after resolution.
Q: Will employees still get paid?
A: No — payroll is paused until the issue is resolved.
Q: Consequences of NSF direct deposit?
A: May lead to mandatory wires in future.
Q: How much is the NSF fee?
A: Typically $200–$750 depending on amount and risk.
Q: Why so high?
A: Reflects operational cost and exposure risk.