Both the Touch clock and the Vision clock require an internet connection for full functionality.
Most clocks, when connected to your network via an Ethernet cable, automatically connect using DHCP. However, if you are connecting via Wi-Fi, or connecting via Ethernet with a static IP, you will need to follow the instructions provided in this article. These instructions are also included in your clock's manual.
This article also contains troubleshooting steps if you are having problems with your connection.
Connect via Wired Internet (Ethernet)
This shows how to register a clock that is connected to your network with a cable. It first shows the process using DHCP, which is common to many networks, and then explains the extra steps needed if you have to connect to a network that requires a static IP.
Connect via Wi-Fi
This shows how to register a clock that is connected to your network via the built in Wi-Fi.
On networks using DHCP to assign devices an IP address, the clock should automatically connect within moments of plugging in the Ethernet cable. However, if your network requires the clock to have a static IP, you need to obtain an IP from your network administrator and follow these steps:
- Tap the gear icon near the top right corner of the screen. If your clock has already been registered, you will be asked to enter your timekeeping administrator credentials.
- From the CLOCK SETTINGS tab, select UPDATE WIRED SETTINGS. You may be asked to confirm that you want to leave the app.
- Make sure the Ethernet toggle is on.
- Press Ethernet Configuration.
- Under Connection Type, select Static IP.
- Enter the information provided by your network administrator. Netmask normally does not need to be changed, but if it is needed, your network admin can provide that information.
- Select Save.
- Press the Home button to return to the Home screen. Your changes will be saved upon exit.
If the clock has yet to be registered, you are returned to the login page. Otherwise, you are returned to the clock entry screen.
For those using Wi-Fi to connect the clock to the internet:
- If the clock has yet to be registered, tap the gear icon near the top right corner of the login screen.
Tap the gear icon to configure the Wi-Fi before registering the clock.
If the clock is already registered, tap the gear icon on the top right corner of the clock entry screen and enter your timekeeping administrator credentials.
After registration, the gear icon on the clock entry screen can be used to access the Wi-Fi settings
- From the CLOCK SETTINGS tab, select UPDATE WIFI SETTINGS. If asked, confirm that you want to leave the app.
- Set the Wi-Fi toggle to On.
- The device scans for available Wi-Fi signals and displays all available networks. Select your network by tapping the name and when prompted, enter the password.
- Press the Home button. Your changes will be saved upon exit. If the clock has yet to be registered, you are returned to the login screen where you can continue registering the clock. If the clock is already registered, you are returned to the clock entry screen.
Wi-Fi Signal Strength
Wi-Fi networks are more susceptible to signal interruptions and an Ethernet connection is generally more reliable than Wi-Fi. A signal strength indicator, similar to what you find on your computer, can be used to evaluate the signal. When it is two bars or less, we recommend you boost your Wi-Fi signal or use an Ethernet connection.
Troubleshoot Network Issues
Most issues with the clock stem from a few errors listed below:
- "No internet connection"
- "Clock is offline"
No Internet Connection
Please follow these troubleshooting steps:
- If the clock is connecting via Wi-Fi, try connecting via Ethernet to determine if the problem is related to Wi-Fi settings.
- Check the manual and ensure that the clock was set up correctly and all steps were followed.
- Verify that the network allows for internet traffic on the following ports:
TCP 80 (HTTP protocol needed for general internet traffic)
TCP 443 (HTTPS protocol needed to establish a secure connection)
UDP 123 (this verifies correct time)
- Ensure the network allows access to this web address:
You may also see the clock trying to access our servers via the IP as opposed to the URL. This would typically start with a "66.133.114." number, which should also be allowed on the network.
- Remove the clock from the network and try it on a different network. This helps narrow down if the problem is with the clock itself or how the clock is connecting to the network.
Clock is Offline
The clock will periodically try to establish a connection with the timekeeping system to verify that it is still online. If the response from the system takes too long, or the clock is unable to establish a connection, the clock will be shown as "Offline".
In some cases this can be a false positive, meaning it may show offline, but punches are still going through. This is because when a punch is transmitted it will take as long as needed for the transaction to go through.
To see if punches made while in offline mode were transmitted to the employees time card, check the Clock Status in the timekeeping system and look under the Last Contact section. If it shows a current time, the clock recently received a punch.
If this seems to be the issue, the troubleshooting would be to make adjustments to the network to where the clock has a better/stronger connection to the internet.