Ticket updates

Looking for an update on your ticket? Want to send an update to us?

When you submit a question or request to Brand's Paycheck, a ticket is created to help track it. Your ticket has a link to monitor progress, provide additional information, and request further updates at your leisure.

You can also view the status of your ticket, including the following:

  • Open = Help staff is working on your ticket
  • Pending = Help staff is waiting for you to reply
  • On-hold = Help staff is waiting for a third party
  • Solved = The ticket has been solved

You can also chat with us here or call 718-625-1800 option 3.




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